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Sun Stories Shipping & Returns
Last Updated: 08 Apr 2026
At Sun Stories, each piece is carefully prepared to order or produced in small batches. All items are packaged with care to ensure they arrive safely.
1. Shipping Overview
We offer shipping within the UK and internationally.
- Shipping options and costs are calculated at checkout
- Orders may be shipped in multiple deliveries, where items have different availability
- All items are carefully packed using protective materials suitable for fragile, handcrafted objects
2. Order Preparation & Dispatch
Each Sun Stories piece is produced in limited batches or prepared to order.
- Orders are typically prepared and dispatched within 10–14 working days
- Some pieces may be available for quicker dispatch, depending on availability
You will receive a dispatch confirmation email with tracking details once your order has been shipped.
3. Delivery Times
Delivery times vary depending on location and selected shipping method:
- UK: Typically 2–4 working days after dispatch
- International:Delivery times vary depending on destination and customs clearance
Please note that delays may occur during peak periods or due to circumstances outside our control.
4. International Shipping & Duties
For international orders:
- Customs duties, import taxes, and local VAT are the responsibility of the customer
- These charges are not included at checkout unless otherwise stated
- We recommend checking with your local customs authority before placing an orde
5. Returns & Eligibility
We accept returns under the following conditions:
- Returns must be requested within 14 days of delivery
- Items must be unused and in their original condition, with packaging intact
If an item is returned because it is no longer suitable, return shipping costs are the responsibility of the customer.
Where an item arrives damaged or faulty, we will cover return shipping and arrange a suitable resolution, including replacement or refund where appropriate.
Please note:
- Bespoke, or customised pieces are final sale and not eligible for return unless faulty
6. Faulty or Damaged Items
If your item arrives damaged or develops a fault:
- Please notify us within 48 hours of delivery
- Include photographs of both the item and its packaging
Once reviewed, we will arrange a suitable resolution.
7. Refunds
Refunds are issued once the returned item has been received and inspected.
- Refunds are processed within 7–10 working days
- Funds will be returned to the original payment method
- Processing times may vary depending on your payment provider
8. Order Cancellations
- Orders may be cancelled within 24 hours, provided they have not yet been dispatched
- Made-to-order or bespoke items may only be cancelled within 48 hours of purchase
- Once an order has been dispatched, it cannot be cancelled and must follow the returns process
9. Exchanges
We do not offer direct exchanges. If you wish to change an item, please return it (if eligible) and place a new order.
10. Contact Us
If you have any questions regarding shipping or returns, please contact us:
General enquiries: info@sunstories.co
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